Managing Bad Debts

Bad Debts can be avoided by:

  • Carrying out an Online Eligibility Check (OEC) prior to the procedure
  • Taking the Prepayment for any Out Of Pocket (OOP) from the client before providing the services
    • Full payment if Client has no Private Insurance or no Medicare Number
    • Out-Of-Pocket (OOP) if Fund allows. Ensure that your IFC references that the Client is responsible for full payment of the account to include any other charges should the Fund decline to pay
  • Utilise Direct Billing to Medicare (Bulk Bill)
  • Utilise Direct Billing to Medicare (DVA)
  • Utilise Direct Billing to Health Funds (ECLIPSE)
  • Request for comment on the Invoice that payment is due within 14 days

Should you need to send out reminders, this is completed as follows:

Patient Accounts that are unpaid in total

  • Go to Reports - Statements (this should be a task for the third week of each month if you follow up accounts monthly or every second week if you follow up accounts fortnightly)

For 14 or 30 day accounts ...

  • Select the previous month date range
  • Select Print invoices for Patient Accounts if unpaid in total as they will require this detail for claiming
  • Invoices will print with a 'stronger' comment such as 'This is a friendly reminder that your account is overdue. Please pay immediately'

For 30 or 60 day accounts ...

  • Select the month prior to the previous month date range
  • Select Print invoices for Patient Accounts if unpaid in total as they will require this detail for claiming
  • Invoices will print with a 'stronger' comment such as 'Your account is well overdue. If not paid within 7 days, this account will be forwarded to the debt collector'

Patient Accounts where the OOP ONLY is outstanding

Complete the above steps, however, these can be sent out as Statement and not invoices if you wish. You have the option of printing letters as well with the Statements

Third Party Payers

Complete the above steps, however, these can be sent out as Statement. You have the option of printing letters as well with the Statements

Transactions and Letters ...

Please ensure that you have signed off on layouts and informedsupport@directcontrol.com.au what 'messages' you want to appear on reminders. This should be completed as part of your setup in the first few weeks of using Direct CONTROL

Category: 

Direct CONTROL Blog

27/08/2015 - 12:13pm

Eliminate more data entry by using a Card Reader to swipe Medicare Cards and Credit or Debit Cards. USB plug and play. Cost $250 plus postage.

11/08/2015 - 2:58pm

From 1 October 2015, security controls will be strengthened in line with government security standards.

11/08/2015 - 10:00am

We look forward to catching up throughout the year

17/06/2015 - 10:08am

17/06/2015 - 10:07am

23/02/2015 - 11:53am

Appointments

23/02/2015 - 11:52am

Bad Debts can be avoided by:

23/02/2015 - 11:52am

Bad Debts can be avoided by:

23/02/2015 - 11:49am

There are over 80 Health Funds in Australia the majority of which are members of the Fund Group Australian Health Service Alliance (AHSA).

23/02/2015 - 11:47am

Tasks you should complete at the end of each working day:

23/02/2015 - 11:44am

Ratio What does it do?

23/02/2015 - 11:42am

Direct Control supports BPAY payment processing and generates (CRN) Customer Reference Numbers on your Remittances.

23/02/2015 - 11:42am

Direct Control supports BPAY payment processing and generates (CRN) Customer Reference Numbers on your Remittances.